FAQ

How fast will my order ship

Please allow between 10-15 Business days for your order to arrive. If more than 20 days have passed please email us at customerservice@handcrafts.co to review the status of your order. Refunds will be handled through email if necessary.

How does handcrafts.co protect my payments?

You can pay securely with your credit card without exposing your details. When paying online, your details are protected by Stripe. Stripe Payments are certified to a PCI Service Provider Level 1. This is the most stringent level of certification available for your transactions. Alternatively, you can use your PayPal account to pay for order.

I haven’t received my order. What can I do?

The orders on handcrafts.co are protected by Buyer Protection. If you haven’t received your order, please try the below method to solve the problem:

Method: You can track your package. View steps below on how to locate your orders tracking number.

If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. Please contact me at customerservice@handcrafts.co  if you need further assistance 

How do I track my order?

After you order is completed. A tracking number will be available.  Your can track your package by implementing the following steps:

First, Create an account by CLICKING HERE.  If you ticked the box “Create an account” at checkout. You received an auto generated username and password in your email. Use this information to log in.

Once logged in, click “ORDERS”

Next, click “View” under “Actions”

Lastly, click the orange tracking icon to view your tracking information.

When will I receive my refund?

The refund caused by order cancellation, refund processing will be instant. However, it may take 7-10 business days for it to display on your credit card statement.

I am not satisfied with the product. What can I do?

Please send email to customerservice@handcrafts.co requesting for a full refund. We offer a 30 day money back guarantee as we want you to be completely satisfied with every item you purchase. 

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume

JEWELRY MAINTENANCE

Avoid any touch with comestice,perfume,hair gel etc acidity substance ,jewelry will fade Take off when swiming ,because it will be oxidized if touch with chloride in the pool Take off when you sweat a lot, there will be chemical reaction which leads to the black dot appeared

Sizes: